Support
Contact us
Questions about a report, a refund or your data? One mailbox, a real person, no ticket system.
Report and order help
Lost your report, a refund question, or an upgrade? Include your order number and the email you used at checkout.
Privacy and data
Access, export or deletion requests. We answer within 30 days where the law requires it.
Partnerships and press
Affiliate, press and integration enquiries. We do not sell data and do not accept paid placements.
Faster than email
Most answers are already on the site
No account, no waiting for a reply.
How quickly do you reply?
Within two business days. There is no ticket system and no chatbot — a person reads every message.
Can you re-score my photo?
No. The free scan runs on your device and we never receive your photo, so there is nothing for us to re-check.
Never email us a photo. We cannot store it and will delete it without opening it. We reply in English.